Privacy Policy

Nextravel is travel agency software operated by Elano Infotech for travel businesses, tour operators, transport providers, and related teams. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our website, web application, Android app, iOS app, and related services.

For privacy requests, account support, or data deletion requests, contact us at info@elanoinfotech.com or call +91 6398534737.

We may collect account information such as name, business name, phone number, email address, role, login details, and support conversations.

We may collect business and travel operations data that you enter into Nextravel, including enquiries, customer records, bookings, invoices, payment status, vehicle details, driver details, itineraries, quotations, GST billing details, and communication history.

If your business enables GPS or field tracking features, we may process location data for vehicles, drivers, or staff accounts according to the permissions and configuration selected by your organization.

We may automatically collect device and usage information such as IP address, app version, browser type, operating system, crash logs, diagnostics, pages viewed, feature usage, and approximate location derived from network information.

We use information to provide, maintain, secure, and improve Nextravel features including CRM, bookings, billing, fleet visibility, marketing communication, reporting, account administration, and customer support.

We may use contact details to send service messages, support responses, product updates, demo follow-ups, renewal reminders, and important security or policy notices.

We use diagnostics, analytics, and usage trends to improve reliability, performance, user experience, fraud prevention, and platform security.

We do not sell personal information. We may share information with trusted service providers who help us run hosting, analytics, communication, payment, customer support, security, and infrastructure services.

We may disclose information when required by law, legal process, regulatory request, tax compliance, fraud investigation, protection of rights and safety, or enforcement of our agreements.

If you use Nextravel through your employer or organization, authorized administrators may access and manage information associated with your business workspace.

Nextravel may integrate with third party tools such as payment processors, communication providers, maps or location services, analytics platforms, Firebase, Google services, Meta advertising tools, and similar operational services. Their handling of information is governed by their own terms and privacy policies.

You should review third party policies before enabling integrations or sharing data through connected services.

We retain information for as long as needed to provide the service, support your account, comply with legal and tax obligations, resolve disputes, maintain security, and enforce agreements.

When an account or workspace is deleted, we delete or anonymize eligible information within a reasonable period. Some records may be retained where required for billing, tax, audit, security, fraud prevention, backup recovery, or legal compliance.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, and disclosure.

No internet or mobile app service can be guaranteed to be completely secure. You are responsible for maintaining strong passwords, controlling user permissions, and promptly reporting suspected unauthorized activity.

Depending on your location and applicable law, you may request access, correction, export, restriction, or deletion of personal information. You may also ask us to stop certain communications where legally permitted.

To request deletion of your account or personal data, visit our Delete Account page or email info@elanoinfotech.com from the registered email or phone number associated with your account.

Nextravel is intended for business use and is not directed to children. We do not knowingly collect personal information from children under 13 years of age.

If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

We may update this Privacy Policy to reflect product, legal, or operational changes. The updated version will be posted on this page with a revised last updated date.

Your continued use of Nextravel after changes become effective means you accept the updated policy.